Fendi Woodbury Outlet - Central Valley, New York

Alec Schlotfeldt

Friendly SA’s and excellent customer service provided by Martin. I was greeted by Martin from cash wrap as I walked inside and dispensed hand sanitizer on my hands during COVID-19. I had zero feelings of paranoia, which is huge in high end shopping. From the exterior the store seems like it would be small from the outside and may have a small men’s section. It may be narrow set, but believe it or not there are three rooms full of merchandise; the back was dedicated to men’s collections. I found my way to the back and came across a few SLGs of interest to me. Martin made is way to the back as he was occupied with retrieving shoes for another client, but shortly after he came to my assistance. I asked to see multiple card holders/wallets, and asked him if they had new ones stocked in case I didn’t want one in the case with any imperfections. He has the most patience I have ever seen in any retail store, seriously. Eventually I couldn’t decided between a few card cases and was debating if I even wanted any of them. He pulled out another few, including a leather pouch that had my name all over it. Suggestive selling is a big deal in retail, and Martin delivered. I ended up purchasing the pouch/wristlet and was very happy walking out the door! He will have a conversation with you if you desire, but won’t if you don’t want to. We talked about fashion and what my favorite designers were, also giving me product knowledge of Fendi designs of the wallets I was debating on. 10/10, ask for Martin when coming here! Also, when shopping in the luxury outlets in the Tuscan region of Italy, the Fendi service abroad is quite comparable to here, especially considering being a foreigner to the Italians. Shocked to see they know what customer service is all about. Most top designers have rude, judgmental staff. My experience here and in Italy say otherwise.

Update: April 2022-

Tyriese is phenomenal. He has all the pep of a greeter, and all the product knowledge of an SA. Today I bought a men’s peekaboo crossbody belt bag 2-in-1 that stood out the second I walked to the back. Best service and when they didn’t have a box, he innovated and made two bags kinda turn into one haha!

Lisa G

Tyriese assisted me in finding the perfect every day black bag via virtual assisting. He was patient and sent me detailed info with photos with NO pressure. When it arrived I was skeptical seeing it was a big purchase at final sale but I trusted his judgement and LOVED IT! Five stars for customer service.

Christopher Calderon

This store is my guilty pleasure. Larry is amazing.

Adati Tarfa

Beautiful store!

Dinesh Nadar

I wish I could give anything lesser than this.
The sales person who was attending was so rude to my pregnant wife. First of all he was not responding properly and when ever my wife was enquiring about a shoes he would rudely respond “There are no sale items” as if we are only there too look for sale items felt so insulted he was just treating us differently I didn’t know Fendi would hire a racist person
I had such high respect for Fendi as a brand.
And when she wanted to know about another item. He questioned “are you getting this because it’s on sale or no?”
Very disappointed!!!

T Arsenault

Love that there are constantly new items coming in. Yi is such a pleasure! She is so helpful and always remembers us despite the hundreds of customers she must help.

Chris Park

We've only been to Fendi boutiques, and this was our first time to a Fendi outlet, so we had no idea what to expect. The store was very clean and everything was nicely laid out. There was plenty of things to look at. There weren't as many women's clothes so my wife didn't have too much to look at and there weren't too many sizes of shoes either.

Colette was the main person helping us, but because we went there pretty early, other CAs were chimed in too. Colette went as far as to track down a size of pants I needed all the way over in California for me. She was able to do the sale of both pants and a pair of sneakers as a send sale so that we didn't have to carry them around or pay sales tax (yay NH). It is an outlet, so you most likely will not find current season items or the signature items, but there are plenty of great deals to be had.

Overall, it was a good experience, and it has become one of our must go shops whenever we visit.

Alens Frias

Excellent working staff. They are friendly, patient, and provide courteous service. Honorable mention to Martin and Larry who always provide service with a smile and maybe a laugh here and there. Thank you all.